Delivery and Returns
1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
2. Free delivery
2.1 We may offer free delivery as an option during the checkout process. This will be subject to special offers and may be subject to location and/or a minimum order value.
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 We aim to deliver our products globally
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) we aim to dispatch all stocked items within 1 business day of receipt of your order
(b) our usual method of delivery is by independent courier service
(c) if your delivery address is in the United Kingdom or an EU member state, the typical period for delivery of products by this method is 1-5 working days;
(b) If your delivery address is outside of the EU delivery may take longer.
4.2 If you place your order before 1pm on a working day, these time periods run from the close of business on that day; if you place your order after 1pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
5. Delivery charges
5.1 Delivery charges will be quoted during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges may depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
6. Delivery tracking
6.1 Where delivery tracking is available you will be notified by email or at order completion.
7. Receipt and signature
7.1 Some deliveries may require being received in person at the delivery address, and a signature must be provided.
8. Additional deliveries
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order or notify you of a local collection point.
9.1 If your products remain undelivered despite our delivery service provider making at least 1 attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us using the contact form on our website.
10.2 In the case of a lost or delayed delivery we can only offer a refund or replacement parts after 25 working days from the date of dispatch. This only applies to tracked deliveries.
10.3 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.4 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy applies to all of our customers, irrespective of their geographical location.
1.4 This policy applies to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling) Regulations 2000).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 30 days following the date of dispatch of the product to you;
(b) the returned product is unused, in its original condition, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must obtain a return authorisation number by selecting refund on our contact form and giving reason for return, and then send the product to us with a covering note quoting that number.
3.2 Products returned under this policy must be sent by Courier using a tracked and Signed For delivery service to 2 Chestnut Court, The Lakes Business Park, Fenstanton, Huntingdon, Cambridgeshire, PE28 9ET.
3.3 You will be responsible for paying postage costs associated with returns under this policy. We also operate a 15% re-stocking charge for all returned products.
4.1 The following kinds of products may not be returned under this policy:
(a) any product made to your specification;
(b) any product purchased by us specially for your order (known as special order), where you have been notified that this is the case;
(g) any product made to order;
(h) any product personalised or adapted for you;
5.1 Subject to a 15% re-stocking charge we will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will not refund to you the original delivery charges relating to the returned product.
5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
6. Improper returns
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7. Our details
7.1 This website is owned and operated by Automotive Connectors Ltd.
7.2 Our principal place of business is at 2 Chestnut Court, Willow Road, The Lakes Business Park, Fenstanton, Huntingdon, Cambridgeshire, PE28 9ET.
7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to firstname.lastname@example.org or by telephone on 01480 775526.